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Home   >   Terms & Conditions   >  

Terms and Conditions:


This website is owned and operated by SEINAN Co., Ltd, all orders and purchases made through this website are subject to Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

User Registration:

Access to certain areas of our website is restricted before registration. We reserve the right to restrict access to these areas of our website, or indeed our whole website, at our discretion. You may register with us FREE and create your account, (Follow this step-by-step process to create your user account) as per the instruction in the membership registration; there is no registration or membership charges. You can edit and delete the information or account at your wish.

Members login with their user ID and password to enable you to access restricted areas of our website or other content or services; you must ensure that that user ID and password is kept confidential.

In case of Forgot/lost your ID or password, kindly click the link (What is my login e-mail or password) provided at our site and follow the instructions, you will receive the details.

We reserve all rights that we may disable your user ID and password in our sole discretion without notice or any explanation.

Members Contact:

We may contact you on the particular registered contact number or e-mail in case of any query. Also we may send you additional information, change in any order status, product, price or delivery schedule, customer need to respond to the call or mail at he/her convenience. Customer’s early reply will help us to deliver in time.


Terms of sale and age restrictions:


We reserve all rights subject to denial of service or products anytime, stop the account, delete and edit content, cancel orders, and stop or change, such as promotional campaigns, and it can be done under its discretion without any prior notice.
 
We restrict to sell any products to the age under 20 years old. We may request for age verification
.

INDIA@HOME may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

All prices listed on this website are in Japanese Yen and all charges will be processed in Japanese Yen only.

All prices listed on this website are subject to confirmation. INDIA@HOME will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. 

INDIA@HOME reserves the right to limit the quantities of certain items which you, can purchase.

Delivery of Orders:

INDIA@HOME will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, INDIA@HOME will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery INDIA@HOME will notify its customers within 2 business days.

Goods will be shipped via courier (TAKKYUBIN COMPANY). Once Payment has been received or accepted on cash on delivery and processed, goods will be shipped, please allow 1 to 3 business working days.

If the FROZEN and DRY goods ordered in same order, it will be shipped separately and may receive at separate time and as a separate delivery. Kindly note the same.

We are ECO friendly company and we may reuse the packing material like outer cartoon, protecting material, and packing tape to pack your orders kindly your co operation in this regard is highly appreciated. Many items imported in Bulk packing and re packed in Japan according to the packing size specified in the site. These products are hygienically packed and we take extreme measure to maintain the highest quality standard.

Shipping charges:

The order amount 6,000 yen (tax included) and above is - Free Shipping. (Including DRY AND FROZEN- NO RESTRICTIONS)


Except for the following delivery islands area, The regular delivery charges will be applicable even if the above case,

if the address provided by customer is wrong then shipping and return charges will be charged.


NOTE: Hokkaido, Kyushu, Shikoku and Okinawa and other islands in additional shipping flat rate JPY 1,260 will be charged extra even if purchased amount is 6,000 yen and above (tax included). If order is less than 6,000 yen (tax included) for these areas then 840 yen + 1260 yen will be charged as a delivery charge.

The delivery time and dates may differ from City to area, please contact in case if you need to know about your area delivery. We use the domestic delivery company for the delivery. And charges are subject to change without any prior notice.


Placing order:


Your membership is required to place order and checkout on the site,

(You need to provide, your Name, address, contact number, e mail ID, choose your password, select the Pin code (Area code), entre your birth date (for age verification). and submit.

Please input your preferred delivery Date and time in the space allocated for the preferred delivery time If in any case you are not available at the requested date and time, the delivery company will try multiple attaempt to deliver or may call you directly to check your new available time (Japanese call only), If you need any assitance please feel free to contact us. 

Now you may select the products you want to buy, add or edit the products. Select the payments method you would like to pay,

Kindly check the product information and details, if you need more information our customer care executive will love to assist you, it’s not possible to mention all attributes, ingredients, nutrition information, best before date, for all the products.

 

Payment Method:

The method should be selected at the time of purchase; we will not be in position to change the method once the order is placed with your pre selected method.

Credit Card/Pay Pal: 

if in the case of credit card payment options, it will redirect you to PAYPAL payment gateway (Most secured payment gateway), if you already have the PAYPAL account then login from your ID/Password, if no then you need to input the credit card numbers, expiration date, you will need to enter a security code, Billing address etc. once the payment is processed you will receive the order and payment confirmation mails separately. Creating account on the PAYPAL site is easy and recommend, it will be easy to use next time.

Payment date and withdrawal date of credit card is very and its depends on the pre contract with your credit card company, For the purpose of preventing unauthorized use of credit card and personal information please don’t share these information on the purchase order or e mail.

 

Cash On Delivery:COD

In case of the Cash on Delivery method, you need to pay cash at the time of receipt of your order to the delivery company. The receipt of the amount will be provided by the delivery company at the same time.

 

Bank Transfer:

In case of the bank transfer, the bank commission (Transfer FEE) should be bare by customers, it may vary from bank to bank and branch to branch, once we receive the conformation of receipt of the payment in our bank, we will process your order.

Cacellation of Order:

Once placed order will not be cancelled in any case, and in case of the payment receipt by Credit card or bank transfer it will be not refunded.

Please contact before 2:00 PM in case of any changes in the placed oreder. after that its not possible to make any kind of changes.

In the event that INDIA@HOME chooses not to ship an item/order, you will be notified by email and any amount charged to your credit card or bank received amount will be refunded to customer account.

Special sale, promotional or any kind of sale items will not be refunded or returned.

Few examples where we may choose to not to ship the order as below.

Ø  In case of the wrong/incomplete information of the shipping address.

Ø  In case of the pending order where the payment is not received for long time. Or the amount received doesn’t match with the order value.

Ø  In case of not available to receive your order for long time, and if delivery company already tried to deliver more than 3 times then it may come back to us and your order will be cancelled automatically. In this case no refund is possible.

Ø  In case of some ordered items are not available at the time of delivery, and need your conformation.

Product delivery time:  

The order received till 3:00 PM on working day will be processed and shipped same day, or next working day. It may reach to you from 1 to 3 days depends on your delivery area. We provide the delivery date and time requested by you to the delivery company and generally they are always done it on time. However in some case due to Traffic conditions, bad weather, New Year holidays and traffic, midyear period holidays, during the summer and winter holidays, please note that it is very likely that your order may get delayed and may not reach at specified time and date.
 
Some products need to be shipped by a cool/Frozen delivery van. The delivery of DRY and FROZEN will come separately and may reach you different time. The time zone may differ depends on the area of delivery.

General delivery time slab:

9 AM to 12:00 PM(Default)

12:00PM to 2:00PM

2:00PM to 4:00PM

4:00PM to 6:00PM

6:00PM to 8:00PM

8:00PM to 9:00PM

 

Product price:

All prices listed on this website are subject to confirmation. We will notify you by email if the confirmed price of an item   you have selected differs from the price listed on the website or on your purchase order. 

We may correct errors or inaccuracies and change or update information on this website at any time without notice. We try all our best to provide all accurate information of the product (image, product specification, comments, etc) still it may be human error but that will not applicable for any change in price.

We may publish or may not, products may have some time sales bargain, and sales promotion discount, seasonal discount, festive offers, introductory offer, and it may terminate or extended without any prior notice. Please visit our site regularly for more price updates.

Product price will be sized at the time of order, and will not entitled for any promotion, offer or discount after the order is been placed. There will be no refund or compensation of any kind.

In case if we choose to give any kind of FREE gifts it will be completely or decision, and it will not be informed or published on the site, if customer refuse for gift will not be replaced or compensated in any way.

We may contact you in case of any kind of changes regarding the quantity or change in price for your approval to edit your order.

It’s our important motto to provide the best product at reasonable price; however we have no comments of the price offered by other sites or shopping malls, shops, even same or any similar products. It will be not compensated.

The price is inclusive of Consumption tax (5 %) and all other taxes. It may change without any prior notice in case of any changes in the government policy.

Security: 

We are committed to complying with Japanese law governing privacy of personal information by businesses. We committed to the security of all information associated with our customers. We have the most advanced security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be used or shared to any third party.

Maintenance:


The site requires maintenance some time, and at the time of maintenance the site will not be available for ordering. It may take some time longer than anticipated. Please bear with us during that time.

 
Disclaimer:

 

In case of Natural disaster, like Earthquake, Tsunami, fire, traffic delay, road accidents, fire, typhoon, heavy rain, heavy snow, flood or any similar unavoidable situation there may be a possibility of the delay, loss of customer order. And it will be not refunded or compensated.
 
In case if we find of mishandling of the product in the transits or there may be a natural damage to some product will be replaced or compensated to customer.

Some time the outer pack will be little damage or have cartoon damage or tear off of the packing is likely due to transit. It will be not replaced or compensated in any way. 
  
We don’t take any responsibility if your computer or any electronic apparatus get any kind of hardware or software damage due to or during browsing our site.

There may be a possibility that due to internet issue you may not receive the conformation of order email or our update status mail, kindly contact us and reconfirm in that case.
 
We don’t take any responsibility if customers if they couldn’t use any feature or function of the site.

Kindly check the ingredients and alregy information on all the products before consumption. we are not responsible for any kind of health or alregy problem if customer face after the consumption of the product.

 

Mobile site/order:

All the terms and condition remains same for order received from mobile, or IPADS, tablet PC. Or any mobile device. It may be possible that the function,images or appearance of the site may differ than the PC site.


Copyright:

© INDIA@HOME JAPAN (I@H) all rights reserved. No part of the Web site or the Content may be reproduced, modified, distributed, published, copy, sold, licensed, broadcasted, retransmitted, circulated in any form or used in any way without the prior written consent of I@H. To request such consent, please contact us.

ALL RIGHT RESERVE: Copy right © 2011-2021 – (indiaathome.jp – SEINAN Co., Ltd Japan)

TM:trade mark of Seinan co., Ltd Japan.

 

Jurisdiction:

To the fullest extent permitted by law, you hereby expressly agree that any proceeding arising out of or relating to your use of the website, The INDIA@HOME products, service, information and content shall be instituted under the Jurisdiction of Tokyo District Court JAPAN.

If any dispute arises between you and the Company, but shall endeavor to resolve them in good faith, if the legal litigation is unavoidable then you should proceed with Jurisdiction of Tokyo District Court